Refund policy
4354 Rue Pontchartrain, Québec, QC G2A 3T7, Canada
Email: support@GlassBloom.store
Phone: (800) 983-8472
At GlassBloom.store, we want every customer to feel confident when bringing modern botanical beauty into their home. Our glass vases, hydroponic planters, terrariums, propagation displays, and botanical decor pieces are selected to create calm, elegant, nature inspired spaces. If your order does not meet your expectations, we are here to help.
This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, incorrect items, and order concerns are handled.
1. Return Window
We offer a 30 day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be:
Unused and in the same condition that you received it
In its original packaging whenever possible
Free from damage caused by misuse, improper handling, or accidental breakage after delivery
Returned with all included parts, accessories, stands, glass pieces, hooks, frames, or packaging components
Accompanied by proof of purchase, such as an order confirmation email or receipt
Because many of our products include fragile glass, wooden stands, or decorative components, we kindly ask customers to handle and repack returned items carefully.
2. How to Start a Return
To request a return, please contact us at:
Please include:
Your full name
Order number
Email address used at checkout
Reason for return
Clear photos if the item arrived damaged, defective, or incorrect
Once we receive your request, our support team will review it and provide return instructions. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
3. Return Shipping
If the return is due to a damaged, defective, or incorrect item, we will help resolve the issue at no extra cost to you.
If the return is due to personal preference, change of mind, wrong size ordered, or no longer needing the product, the customer may be responsible for return shipping costs unless otherwise stated by our customer support team.
Returned items must be packaged securely. For glass products, we recommend using the original protective packaging and adding extra padding if needed.
GlassBloom.store is not responsible for returned items that are lost, damaged, or broken during return transit due to poor packaging.
4. Damaged or Defective Items
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, cracked, broken, missing parts, or not functioning as expected, contact us within 7 days of delivery at:
Please include clear photos or videos showing:
The damaged product
The outer shipping package
Any broken glass, missing pieces, or visible defects
The shipping label if available
Once reviewed, we may offer a replacement, refund, store credit, or another suitable solution.
5. Incorrect or Missing Items
If you received the wrong product, wrong variant, wrong quantity, or your package is missing an item, please contact us as soon as possible.
We will review your order and may request photos of the items received. If the mistake was caused by our fulfillment process, we will work to correct it promptly.
Depending on the situation, we may provide:
A replacement item
A refund for the missing or incorrect item
Store credit
Additional instructions for returning the incorrect product
6. Non Returnable Items
Certain items may not be eligible for return, including:
Items used with soil, water, plants, roots, fertilizers, or chemicals
Items that have been installed, mounted, assembled, or modified
Items damaged after delivery due to misuse or accidental handling
Items returned without original components
Gift cards
Clearance or final sale items, if clearly marked as final sale
Custom, personalized, or specially requested items, if applicable
For hygiene, safety, and product integrity reasons, any planter, vase, or terrarium that has already been used with live plants, water rooting, soil, or organic material may be refused.
7. Refund Process
Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Please allow time for your bank, credit card provider, or payment service to process and post the refund.
Refund processing times may vary depending on your payment provider.
Original shipping fees, upgraded shipping fees, insurance fees, or handling fees may not be refundable unless the return is due to our error or a confirmed product issue.
8. Exchanges
We may offer exchanges depending on product availability.
If you would like a different item, size, set quantity, or style, please contact us first. In many cases, the fastest option is to return the original item and place a new order once the return is approved.
Because inventory may change, we cannot guarantee that the same item or variant will remain available.
9. Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will do our best to help. However, once an order has been processed, packed, shipped, or handed to the carrier, it may no longer be eligible for cancellation. In that case, you may request a return after receiving the item.
10. Refused or Undeliverable Packages
If a package is refused, returned to sender, or marked undeliverable due to an incorrect address, failed delivery attempt, or unavailable recipient, we will review the situation once the package is returned.
Additional shipping fees may apply for reshipment. Refunds for refused or undeliverable packages may exclude shipping costs and any carrier fees charged to us.
Please ensure your shipping address is accurate before placing an order.
11. Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check your bank account or payment provider.
Then contact your credit card company or bank, as processing times can vary.
If you have completed these steps and still have not received your refund, contact us at:
12. Gifts
If the item was marked as a gift and shipped directly to you, we may issue store credit once the returned item is received and approved.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, the refund may be issued to the original purchaser.
13. Product Color and Size Notes
Our products are photographed to show their appearance as accurately as possible. However, slight differences in color may occur due to lighting, screen settings, natural materials, glass transparency, and handmade or decorative finishes.
Small measurement variations may also occur due to manual measurement or product design differences.
These minor variations are not considered defects unless they significantly affect the product’s intended use.
14. Our Commitment
At GlassBloom.store, we care about creating a smooth and reassuring shopping experience. Whether you are styling a bright window shelf, growing avocado seeds, displaying plant cuttings, or decorating your living space with botanical glass pieces, we want your order to arrive beautifully and safely.
For any return or refund questions, please contact us:
GlassBloom.store
4354 Rue Pontchartrain, Québec, QC G2A 3T7, Canada
Email: support@GlassBloom.store
Phone: (800) 983-8472