Shipping policy
Effective Date: July 2026
GlassBloom.store
4354 Rue Pontchartrain
Québec, QC G2A 3T7
Canada
Email: support@GlassBloom.store
Phone: (800) 983-8472
At GlassBloom.store, we believe every carefully selected botanical piece should arrive safely and beautifully. Whether you are purchasing a hydroponic propagation station, decorative glass vase, wall terrarium, or modern botanical décor, our goal is to provide a reliable shipping experience from the moment your order is placed until it reaches your doorstep.
This Shipping Policy explains our order processing procedures, estimated delivery times, shipping practices, tracking information, international deliveries, damaged shipments, and other important details.
1. Order Processing
Once your order has been successfully placed, our fulfillment team begins preparing it for shipment.
Order processing generally includes:
- Payment verification
- Inventory confirmation
- Quality inspection
- Protective packaging
- Shipping label creation
- Carrier handoff
Most orders are processed within 1–3 business days.
During holidays, promotional events, seasonal sales, or periods of exceptionally high demand, processing may require additional time.
Orders are processed Monday through Friday, excluding weekends and public holidays.
2. Shipping Destinations
GlassBloom.store proudly ships to customers in many countries around the world.
Shipping availability depends on:
- Local carrier service
- Customs regulations
- Import restrictions
- Product availability
- Delivery accessibility
If shipping is unavailable to your location, you will be notified during checkout or shortly after placing your order.
Certain remote regions, military addresses, islands, or restricted territories may require longer transit times or may not currently be serviceable.
3. Estimated Delivery Times
Estimated delivery times vary depending on your location.
Typical delivery estimates are:
Canada
7–12 Business Days
United States
7–12 Business Days
United Kingdom
7–14 Business Days
Australia
8–15 Business Days
Europe
7–15 Business Days
New Zealand
8–16 Business Days
Asia
7–15 Business Days
Other International Destinations
10–20 Business Days
These delivery estimates begin after your order has been processed and shipped.
Actual delivery times may vary depending on customs inspections, local postal services, weather conditions, transportation disruptions, seasonal demand, or other circumstances beyond our control.
4. Free Shipping
GlassBloom.store is pleased to offer Free Standard Shipping on eligible orders.
When available, free shipping will automatically be applied during checkout.
Special promotional shipping offers may be introduced periodically without prior notice.
Some oversized products, special orders, or remote delivery locations may require additional shipping charges if applicable.
Any additional shipping costs will be displayed before payment is completed.
5. Order Confirmation
After placing your order, you will receive an order confirmation email.
This email confirms that we have successfully received your purchase request.
It does not necessarily indicate that the order has already been shipped.
Customers should review the confirmation carefully and contact us immediately if any information appears incorrect.
6. Shipment Notification
Once your package leaves our fulfillment facility, you will receive a shipping confirmation email.
This email may include:
- Shipment confirmation
- Tracking number
- Carrier information
- Tracking website
- Estimated delivery progress
Tracking updates may require between 24 and 72 hours before becoming visible in the carrier's system.
7. Tracking Your Order
Customers may monitor shipment progress using the tracking number provided after dispatch.
Please note that tracking updates depend entirely on the shipping carrier.
Occasionally, tracking information may pause temporarily while packages move between regional distribution centers or during customs inspections.
This does not necessarily indicate that the shipment has been lost.
8. Multiple Package Shipments
If your order contains multiple products, items may be shipped separately.
This may occur because:
- Products are stored in different warehouses
- Certain items become available sooner
- Packaging requirements differ for fragile products
- Inventory locations vary
You may therefore receive multiple tracking numbers and separate deliveries.
There are no additional shipping charges for split shipments when covered by our standard shipping policy.
9. Fragile Product Packaging
Many GlassBloom.store products include delicate materials such as:
- Glass
- Borosilicate glass
- Decorative containers
- Wooden display stands
- Hydroponic propagation vessels
To reduce the risk of damage during transit, products are packaged using protective materials such as:
- Protective foam
- Bubble cushioning
- Reinforced cartons
- Individual wrapping
- Secure separators
- Shock-absorbing packaging
Although every reasonable precaution is taken, damage may occasionally occur during transportation.
10. Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of delivery.
Email:
Please include:
- Your order number
- Clear photographs of the damaged item
- Photos of the shipping box
- Photos of internal packaging
- Photos showing the shipping label if available
Our support team will review the claim promptly and determine the most appropriate resolution, which may include a replacement, refund, store credit, or another suitable solution.
11. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
Please verify:
- Recipient name
- Street address
- Apartment or suite number
- Postal code
- City
- Country
- Telephone number
GlassBloom.store cannot guarantee successful delivery if incorrect shipping information is submitted.
If you notice an error immediately after placing your order, please contact us as soon as possible.
Address changes may only be possible before shipment has been processed.
12. Undeliverable Packages
Packages may be returned if:
- The shipping address is incomplete
- The address is incorrect
- Delivery is repeatedly unsuccessful
- The recipient refuses delivery
- The package remains unclaimed
If a shipment is returned to us, additional shipping charges may apply before reshipment.
Refunds for undeliverable packages may exclude shipping costs where permitted by applicable law.
13. Customs, Duties, and Taxes
International orders may be subject to:
- Customs inspections
- Import duties
- Local taxes
- Brokerage fees
- Government charges
These fees are determined by your country's customs authorities and are generally the responsibility of the customer unless otherwise stated.
GlassBloom.store has no control over customs procedures or import regulations.
Customers are encouraged to review local import requirements before placing an order.
14. Shipping Delays
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our reasonable control.
These circumstances may include:
- Severe weather
- Customs inspections
- National holidays
- Transportation disruptions
- High shipping volume
- Airline delays
- Labor shortages
- Natural disasters
- Carrier operational issues
- Government regulations
Such delays do not necessarily qualify for refunds or compensation.
15. Lost Packages
If tracking indicates unusual delays or you believe your package has been lost, please contact us.
Our support team will coordinate with the shipping carrier to investigate the shipment.
Investigations may require several business days depending on the carrier.
If a shipment is officially confirmed as lost, we will work with you to provide an appropriate resolution.
16. Order Changes
If you need to modify your order, please contact us immediately after placing it.
Possible modifications may include:
- Shipping address
- Recipient information
- Product quantity
- Product variation
Once processing has begun, changes may no longer be possible.
17. Order Cancellation
Orders may be canceled before fulfillment begins.
After shipment has been prepared or dispatched, cancellations are generally no longer available.
Customers may instead request a return after delivery in accordance with our Return & Refund Policy.
18. Delivery Confirmation
Delivery is considered complete when the shipping carrier marks the package as delivered to the address provided during checkout.
If a package is marked as delivered but cannot be located, customers should:
- Check around the delivery location
- Ask household members or neighbors
- Contact the local carrier
- Reach out to our customer support team
We will gladly assist with investigating the delivery whenever possible.
19. Force Majeure
GlassBloom.store shall not be responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:
- Floods
- Earthquakes
- Fires
- Epidemics
- Pandemics
- Government restrictions
- War
- Civil disturbances
- Utility failures
- Transportation interruptions
- Customs delays
- Internet outages
20. Contact Us
If you have any questions regarding shipping, delivery status, tracking information, or shipping policies, please contact our customer support team.
GlassBloom.store
Address
4354 Rue Pontchartrain
Québec, QC G2A 3T7
Canada
Phone
(800) 983-8472
At GlassBloom.store, we carefully package every order with the same attention to detail that inspires our Modern Botanical Living collection. From elegant glass propagation stations to timeless decorative vases, our goal is to ensure your purchase arrives safely, securely, and ready to bring natural beauty into your home.